Utility

Privacy Policy

Last updated 23 August 2026.

This policy explains what Morzine Bus does with your information when you visit morzinebus.co.uk, send us an enquiry or book a transfer. It describes what the website actually does, checked against the site itself rather than written from a template.

If anything here is unclear, or you want us to act on one of the rights set out below, email info@morzinebus.co.uk or call +33 6 40 92 46 19.

1. Who we are

Morzine Bus provides airport transfers and local transport in Morzine, Les Gets, Avoriaz, Saint Jean d’Aulps and the wider Portes du Soleil. We are based in Morzine, 74110, France.

For anything about your information, contact us at info@morzinebus.co.uk. We are the data controller for the information described in this policy — meaning we decide what is collected and why.

2. What we collect, and when

When you send us an enquiry. The contact form asks for your first name, last name, email address, phone number and your message. Only the first name, email address and message are required; the rest you can leave blank. We also record the page you sent it from, the time, and a shortened one-way fingerprint of your network address, which we use to stop the form being abused by automated scripts. We cannot reverse that fingerprint back into an address.

When you book a transfer. Bookings are taken through a booking system provided by Your Web Booker, which appears inside a panel on our booking pages. What you enter there — your name, contact details, flight details, pick-up and drop-off points and payment information — is handled by that system. We receive the booking details we need to run your transfer. We never see or store your full card details.

When you simply browse. Our web host keeps standard server logs, and we run the measurement described in section 4. Nothing is stored on your device until you have made a choice about cookies.

3. Why we use it, and on what legal basis

  • To answer your enquiry and run your transfer. Because it is necessary to take steps at your request and to perform our agreement with you.
  • To keep the website secure and to stop the contact form being flooded by scripts. Because we have a legitimate interest in a working, un-abused website, and because it protects you as much as us.
  • To understand how the site is used, so we can improve it. Our own measurement runs on legitimate interests because it stores nothing on your device and identifies nobody; Google Analytics runs only on your consent.
  • For advertising measurement, only if you have accepted marketing cookies.
  • To meet our legal and accounting obligations, where we have to keep records of transactions.

4. Cookies and measurement, in plain terms

Before you choose, nothing is stored. On a first visit this site sets no cookies at all and writes nothing to your browser’s storage. You can confirm that yourself in your browser’s developer tools. Google Analytics and Google Ads are not loaded until you accept them — they are not merely blocked after loading, they are never requested.

If you accept analytics cookies, we load Google Tag Manager and Google Analytics. These set cookies beginning _ga which recognise a returning browser and let us see which pages are read and where visitors arrive from. Accepting analytics does not load any advertising.

If you accept marketing cookies, we also load Google Ads, which sets a _gcl_au cookie and contacts Google’s advertising services. This lets us see whether an advert led to a booking, and may be used to show you our adverts elsewhere.

Our own measurement, which needs no consent. We use Odoom Insights, a system built and run by our web developers rather than by an advertising company. It sets no cookies, stores nothing on your device, and never receives your name, email address or IP address. It records the page you are on, the site you arrived from, and a coarse idea of your browser and device type. To count returning visits within a day it uses a one-way fingerprint mixing your address, browser and a secret that is regenerated every night and never written down — so the fingerprint cannot be traced back to you, and yesterday’s cannot be matched to today’s.

Site protection. Odoom Shield inspects requests to block automated attacks. When it blocks something it records what was blocked and a shortened one-way fingerprint of the address it came from. It does not record what you read or anything you type.

Changing your mind. The Cookie settings button at the bottom-left of every page reopens your choices at any time. Your choice is remembered in your browser’s own storage, not in a cookie sent to us.

Third-party content. The booking panel is loaded from yourwebbooker.com and the videos on our destination pages are hosted by YouTube. When you interact with those, the companies behind them may set their own cookies under their own policies. The booking panel loads with the page because it is the service you came to use; the videos load only when you press play.

5. Who else sees your information

We do not sell your information, and we do not share it for anyone else’s marketing. It reaches these people only so the service can work:

  • Our drivers, who receive the details needed for your journey and nothing more.
  • Your Web Booker, which operates our booking and payment process.
  • 20i, which hosts this website and our email in the United Kingdom.
  • Odoom Brothers, our web developers, who run the measurement and protection described above and can access the site to maintain it.
  • Google, but only if you accepted analytics or marketing cookies.

Some of these companies operate outside the UK and the European Economic Area, including in the United States. Where that happens, transfers are covered by the safeguards those companies have in place, such as the UK and EU standard contractual clauses and the EU–US Data Privacy Framework.

6. How long we keep it

  • Enquiries — kept while we are dealing with them and for a reasonable period afterwards in case you come back to us, then deleted.
  • Booking and payment records — kept for as long as accounting and tax law requires.
  • Abuse-prevention counters — the fingerprints used to rate-limit the contact form expire within fifteen minutes.
  • Analytics — our own measurement keeps no record that could identify you at all. Google Analytics data is kept under Google’s own retention settings.

7. Your rights

You can ask us to give you a copy of the information we hold about you, correct it if it is wrong, delete it, restrict what we do with it, or object to us using it — including for our legitimate interests. You can also ask for it in a portable form, and you can withdraw consent for cookies at any time using the Cookie settings button.

Email info@morzinebus.co.uk and we will respond within one month. There is no charge.

One honest limit: our own analytics and our site protection deliberately hold nothing that can be linked back to a person, so if you ask us for a copy of that, there is genuinely nothing to give you. That is the point of building them that way.

If you are unhappy with how we have handled your information you can complain to a data protection authority — in France the CNIL (cnil.fr), in the United Kingdom the Information Commissioner’s Office (ico.org.uk). We would rather you told us first so we can put it right.

8. Children

This website is not aimed at children, and we do not knowingly collect information about them through it. Children travel with us often, of course — where a booking includes children we only hold what we need to carry them safely, such as the number of passengers and any child seats required, and that comes from the adult making the booking.

9. Security

The site is served over an encrypted connection. Enquiries are sent over an authenticated, encrypted mail connection and stored where they cannot be reached from the web. Credentials for the site are held in an encrypted store and are never written into the website’s files. Where we record a network address for security or abuse prevention, we store a one-way fingerprint of it rather than the address itself.

No website can promise perfect security, and we will not pretend otherwise. If something does go wrong in a way that affects you, we will tell you.

10. Changes to this policy

If we change how we use your information we will update this page and change the date at the top. This policy replaces an earlier version which was placeholder text supplied with the website template and did not describe what this site does.