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Terms And Conditions

Booking

You can book with Morzine Bus by phone, email or via our website. By booking with us you are accepting OUR terms and conditions. If you have not received booking confirmation from us then we will not take responsibility for your transfer. It is NOT possible to book a transfer on arrival at Geneva airport.

We require the client to provide accurate details including contact information, phone numbers, flight numbers and flight times in the local time zone. We also require accurate drop off and collection point information, if you give us the wrong address or we can’t find you because you have put incorrect information in your booking,  we will not take responsibility or offer compensation for a missed pick up. Also, If we can’t contact the client on the number provided then we will not take responsibility if they miss their transfer. Ensure your phone is switched on and the correct number is given to Morzine Bus. If we are unable to contact you via the number provided we will not provide compensation for any problems with your transfer. Make sure you put the arrival time rather than the take off time for any flights coming into Geneva, we will not take responsibility if you put the wrong time and no refund or compensation will be offered.  

You MUST check your booking once we send you confirmation. If there are errors, make us aware immediately and we will make the changes. If the errors are left unamended, we take no responsibility, so check thoroughly once we send confirmation through. Similarly, if any changes are made to your travel plans, you must make us aware.

PAYING

We require full payment as soon as you make your booking with us. Bookings without payment are not confirmed.

You can pay by credit card at the time of your booking over the phone or via the website. You can also pay by cheque or bank transfer but this must be done at least 7 days before your booking. You can only pay by cash if agreed with us at Morzine Bus in writing first.

We will not store your credit card details.

BOOKING CONFIRMATION

You will receive an email confirming your booking. If you do not receive this within 24 hours of making the booking please contact us. If you notice any errors, it is also your responsibility to inform us so we can make the necessary changes to your booking.

CHANGES CANCELLATIONS AND REFUNDS

If you want to make any amendments to your reservation we request that you make these in writing. Depending on the nature of the changes you may be required to pay an administration fee of 25 euros. If these changes mean an increase in the value of the transfer, they will only apply once the amended bill has been paid. You can request to cancel a booking at any point but this DOES NOT mean you are entitled to a refund.

  • If you cancel your booking within 24 hours of making the original booking, we will give you a full refund.
  • If you cancel your booking at least 14 days before travel, we will give you a full refund.
  • If you cancel within 14 days before your booking, we are unable to offer you a refund. However we will provide all the necessary documents to give to your insurance company if you are able to claim the money for the transfer from them.
  • If, for any reason, we have to cancel your booking we will provide an alternative arrangement for you or provide a full refund.
  • All refunds are in euros.

INSURANCE

Ensure you are fully insured to cover you for all travel eventualities.

UNDERSTANDING THE DIFFERENCE BETWEEN SHARED AND PRIVATE TRANSFERS

It’s important that you understand exactly what service to expect when booking a transfer with us. There is a big difference between a private and a shared transfer, please read the below to make sure you know exactly what you’ve booked!

PRIVATE TRANSFERS

You and the rest of your group are the ONLY people travelling in the vehicle. You will not be expected to share with other clients.

You can ask for a private transfer at booking at any time during the year.

You will be met at arrivals by a representative of Morzine Bus and taken to your vehicle. We will aim to get you away from the airport as quickly as possible.

When leaving resort, you will be contacted via sms the day before your departure to confirm your pick up time

If you have booked a private transfer and you want to request a specific pick up time from resort, we will try to accommodate this but if you incur any costs from doing this, i.e you miss your flight or train, then we will not be liable to cover these costs.

We will wait for a maximum of 10 minutes if you’re not at the pick up point at the stated time. After that we will depart. If we can’t contact you we will assume you are not coming for your transfer.

SHARED TRANSFERS

In a shared transfer you will travel with other people staying nearby

These transfers are available only during winter and summer seasons.

At the airport, you will be met at Terminal 1 arrivals by a representative of Morzine Bus and told the plan for your departure

You can expect that if you land between 9am and 9pm, you may have to wait for up to an hour for your shared transfer. This can be up to 90 minutes in the summer.

If you are arriving on a late flight and taking a seat on the last transfer of the day, you will be expected to wait for the last person on this transfer to arrive. If you are unhappy to do this, you should consider booking a private transfer to ensure you get away as quickly as possible.

When you leave the resort you will be sent a text the day before to confirm your pick up time to take you to the airport.

We will wait up to 5 minutes for you at the pick up point, we will leave after that. If we can’t contact you for any reason we will also consider you a no show.

PICK UP/DROP OFF LOCATION

All of our pickups take place in Terminal 1 of Geneva airport.

You will be met by a representative of Morzine Bus here.

If for any reason you are landing or departing at Terminal 2 please make us aware.

Depending on where your driver has parked there may be a walk of up to 10 minutes to your vehicle If you wish to use a luggage trolley you will need a 2 euro coin or a 2CHF coin

If you are being taken to Avoriaz or other car free resorts then you will be dropped off and collected at a reception point on the edge of the resort. Our pick up times will reflect this so the client needs to be at the reception area for this time.

DEPARTURE PICK UP TIMES

We will make you aware of a provisional pick up time for your departure when you make a booking with us. We reserve the right to alter this time by up to an hour earlier to accommodate other pickups and flight times if you have booked a shared transfer.

If we predict that there is due to be bad weather or potential delays for other unavoidable reasons then we reserve the right to advance the pick up time to reflect this.

We will text you the day before your pick up to confirm your collection time.

If you have not received a pick up time from us by 5pm the day before you depart, please contact us to confirm your pick up time.

If you are late for your pick up, we accept no responsibility for delays caused by this

If your driver is delayed and not with you within 10 minutes of the scheduled pick up time please contact us immediately.

BAGGAGE

We request that you only carry 2 items of luggage per person for your transfer. This can include one standard piece of hold luggage and one piece of hand luggage. You are also entitled to bring a ski or snowboard bag but this MUST be declared when booking.

If you exceed the above regulations, Morzine Bus reserves the right to charge a fee to cover any costs incurred by extra luggage. If we can’t fit your luggage into our van and you haven’t given us prior warning then we reserve the right to refuse to complete your transfer.

Please ensure you have the correct insurance to cover your baggage, we accept no responsibility for these items.

CHILDREN

Any children travelling under the age of 16 must be accompanied by an adult.

Adults are responsible for the behaviour of their children whilst on a transfer with us.

Children under the age of 12 or those who are less than 1m 35cm in height need to use a booster or child seat. This is european law. We will provide appropriate seats for the transfer but you must state at the time of booking what you require

DELAYS AND CANCELLATIONS TO YOUR FLIGHT

If you are made aware of any delays to your flight you must inform us as soon as possible.

If your flight is late, we will try to accommodate you on our next available transfer but our specified waiting times no longer apply.

If your flight is more than an hour late, we will find you seats on our next available transfer. This may incur a wait or a change of transfer type.

Extra costs may be incurred if the only option is a private transfer or travelling on an alternative day.

If our driver has to wait more than 60 minutes for you to arrive we reserve the right to charge an additional 25 euros per hour to cover our costs

If you take more than one hour to get to your driver after landing and you make no contact with us then we will assume you aren’t coming for your transfer and our driver is permitted to leave the airport and continue with their schedule. You will then need to rebook and pay for a new transfer

Please contact us immediately if you are facing delays due to baggage reclaim issues.

If your flight is more than 4 hours late, this is deemed as a cancelled booking. You will then be required to make a new booking. We will provide documentation to help you claim on your insurance.

Flights are sometimes diverted, however airlines always transport passengers to their scheduled airport. If you are later than 4 hours, the above rule applies.

If you cancel your transfer because your flight is cancelled, but this is less than 14 days before travel we will not issue a refund. Again, we will help where we can with insurance claims.

DURING THE JOURNEY

You must ALL wear seatbelts

Eating, smoking and drinking alcohol is not permitted

Morzine Bus will refuse to transport anybody who appears to be drunk or acts in an abusive way to our drivers. No refunds will be given and no alternative travel arrangements will be made by Morzine Bus.

If any damage is caused to the vehicle by a passenger who is intoxicated then we will charge at least 100 euros to cover the clean up. We will ask that you pay this money immediately.

We do not allow animals on our buses. Unless agreed previously with Morzine Bus.

Do not leave rubbish in the bus.

If you cause any damage to the interior or exterior of the bus you will be required to pay for the repairs upfront.

FORCE MAJEURE AND SERVICE FAILURE

We will always endeavour to complete all of our transfers as stated in the booking, however we will not accept liability or issue refunds if something happens that is out of our control. For instance if a transfer is delayed or we can’t complete is because of a situation out of our control then we do not accept liability. These circumstances can include the following, but are NOT limited to these:

 

  •  traffic accidents causing delays
  • Deaths or accidents causing injury on the roads
  • Vehicle breakdowns
  • Unforeseen problems caused by other passengers.
  • Industrial action.
  • Civil unrest
  • Any action of a third party that damages vehicles
  • Severe weather conditions
  • Actions of the police, customs officers or any other government officer that results in delay
  • Force Majeure (eg: war, natural disaster, infectious disease, act of god etc)

LEGAL

We won’t share your information with any other companies or organisations unless your transfer is outsourced to another company, then we will of course share your phone number for the purpose of completing the transfer.

Any dispute between Morzine Bus and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.

If we have made an error on our website we will correct it as soon as possible but if this affects the pricing of a transfer we reserve the right to alter the cost of the transfer to reflect our error.

We reserve the right to alter our website’s terms and conditions at any point.

If there is an unpredicted rise in fuel costs that affect the cost of a transfer, we reserve the right to alter the cost of your transfer to reflect this.